Refund policy

Returns

We hope you love your new Living Joy items. If you wish to make a return then please contact us and we will contact you with a returns address.

​Returns must be made within 14 days of receiving your items and must be in the original packaging and new condition. We recommend you return your parcel using a tracked service and obtain proof of postage, we cannot accept responsibility for lost non-tracked returns.

Remember to include your order number and the item(s) you wish to return. We will then respond with details on how to return within 48 hours.

Please note customers are responsible for the returns postage costs unless the item is faulty.

​If your item has arrived damaged or faulty then please contact us as soon as possible and we can arrange a refund or replacement. (Replacements will be subject to stock availability).